School Policies

We will help you achieve your goals, whether that is to complete a high school diploma or upgrade your skills. There are some basic responsibilities for students when attending school. By fulfilling these basic requirements, you are on your way to success.

The Academic Honesty Policy is foundational to maintaining a fair and respectful learning environment. Integrity is essential for academic success and personal growth. Students are required to submit original work, ensuring that all assignments reflect their own understanding and effort. Proper citation of sources is crucial; any use of others’ ideas or information must be clearly acknowledged to avoid plagiarism.

Cheating or seeking unauthorized assistance during assessments is strictly prohibited. Violations of this policy undermine the trust within our academic community and can result in disciplinary action. By committing to these standards, we uphold the value of honesty and foster a culture of accountability and respect among all students.

A refund will only be issued if a student is refused a Study Permit by Immigration, Refugees and Citizenship Canada (IRCC). Under no other circumstances will a refund be granted.

Click here to read the Refund Policy

If IRCC refuses to issue a study permit, a tuition refund will be granted minus a $200 non-refundable administrative fee, provided the following conditions are met. The student must submit all of the following documents within sixty (60) calendar days of the issue date on the IRCC refusal letter:

• A copy of the original Study Permit Refusal Letter issued by IRCC.
• A copy of the Official Letter of Acceptance from Ace Acumen Heights.
• A copy of the original tuition payment receipt.
• A completed and signed Refund Request Form, submitted by the parent/guardian (if the student is under 18) or the student (if 18 years of age or older).

Students and families must immediately notify the International Admissions Office upon receiving a refusal letter, and may request a refund or a deferral at this point. If a deferral is granted and the student is refused again, a new IRCC refusal letter must be submitted to qualify for a refund.

No refund will be issued if:

• Required documents are not submitted within 60 days of the IRCC refusal letter date.
• The student withdraws voluntarily after the program has commenced.
• The student withdraws for reasons other than a study permit refusal.
• The student is dismissed due to violations of Ace Acumen Heights’s academic, conduct, or attendance policies.
• The student submits fraudulent or false documentation, including fake or altered medical records, misrepresentation on the Student Application Form, or failure to disclose pre-existing medical conditions or required medications.

Additional terms and conditions:

• Administrative Fee: A $200 administrative fee will be deducted from all approved refunds.
• Bank Charges & Currency Exchange: Any fees incurred during refund processing (e.g. bank fees, foreign exchange losses) will be borne by the student.
• Refund Processing Time: Approved refunds will be processed within 4–6 weeks after all required documents are received and verified.
• Non-Transferability: Tuition payments are non-transferable to other students or institutions.
• Appeals: Refund decisions are final unless an administrative error is proven in writing.
• Communication: All refund-related communications must be submitted in writing (email or post); verbal requests will not be accepted.

The Attendance Policy is essential for fostering a productive learning environment and ensuring student success. Regular attendance is crucial, as each class builds on the previous lessons. Students are expected to attend all classes punctually and be present during the final exam period.

If an absence is necessary, it is the student’s responsibility to inform the school in advance and provide any required documentation for medical, legal, or emergency situations. Extended absences due to vacations or other non-emergency reasons are discouraged, as special consideration will not be given for missed exams. By adhering to this policy, students demonstrate commitment to their education and respect for their peers and instructors.

There are some basic responsibilities for students when attending school. By fulfilling these basic requirements, you are on your way to success. A few examples:

Consistent, punctual attendance is expected of every student, in line with the Attendance Policy above.

Book holidays outside of the exam period — special consideration will not be given for exams missed because of booked trips or vacations. If an exam is missed, official documentation must be presented immediately to the administration, justifying medical, legal, or emergency reasons.

Respect other students’ right to a quiet, safe, and supportive learning environment; dress appropriately; submit original work and be honest; and follow the school’s guidelines for using computers and other equipment.